Shipping, Refund and Cancellation

February 11, 2026

Scope of Delivery: We offer pan-India shipping for all Ochre Merchandise (Apparel, Glassware) and Non-Alcoholic Beverages (Alkaline Water, Mixers).
Shipping Timelines:
- Goa: 24–48 Hours.
- Major Metros: 3–5 Business Days.
- Rest of India: 5–7 Business Days.
Logistics Partners: We utilize Tier-1 carriers to ensure the safe transit of fragile glassware and premium mixers.
Delivery Attempts: In line with standard policy, we will attempt delivery up to two (2) times. If the customer is unreachable, the package will be returned to our warehouse, and a reshipping fee may apply.

Standard Cancellation: Customers may cancel their order for any merchandise or mixer through the "My Orders" section of the platform until the status changes to "Shipped."
In-Transit Cancellation: Once an order has been dispatched and a tracking ID generated, cancellations are no longer permitted. In such cases, the user must follow the Return Policy upon receipt.

Mixers & Water (Consumables): To ensure hygiene and safety (as per FSSAI guidelines), all non-alcoholic beverages are non-returnable.
- Exception: If you receive a damaged or leaked bottle, please notify us within 24 hours with a photo/video for an immediate replacement or refund.
Lifestyle Merchandise (T-shirts, Glassware): We offer a 7-day Return/Exchange window for physical goods.
- Items must be unused, unwashed, and in their original packaging with all tags intact.
- Return requests can be initiated via the "Support" tab.
Refund Timelines: Once a return is received and inspected at our facility:
- Refund Initiation: Within 48 hours of inspection.
- Credit Reflectance: Approved refunds will reflect in your original payment source (UPI, Credit/Debit Card, or Bank Account) within 7-10 business days.